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Residents Who Shut Gas Off for Summer Months Can Opt-In Gas Aggregation Program

Posted on: October 15, 2022

Residents who had their natural gas turned off during the summer months and are no longer enrolled in the Gas Aggregation program may opt-in by contacting AEP Energy, our new supplier.  In order to do this you must provide your "Choice Service ID" that can be found on your Duke bill or by calling Duke.  It is a 22-digit number in the format XXXXXXXXXXXXZ000000000 where the first 12 digits are your Duke account number followed by the letter Z and the 9 digits that are unique to the natural gas service.  AEP Energy's opt-in number is 888-659-3888.  If you need to verify that your address is located within the Symmes Township boundaries, go to www.aepenergy.com/acquisition/aggregation.